This presentation was developed for a workshop to educate small businesses. It was presented to SMEs for Velocity Growth Hub and Natwest Business at an event organised by SEMLEP.

"Any trading business has a customer journey and there will always be gaps. It’s business critical to know your customer journey and have a constant mental model of it in your head."
Sandra Dartnell, ThinkingCX

View the full presentation on slideshare 

For further information talk to Sandra at ThinkingCX

ThinkingCX has been asked to run a workshop session for SMEs for Velocity Growth Hub and Natwest Business organised by SEMLEP on Tuesday 25th July, 10:00 to 11.30 in Luton. 

Register to attend

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs

Creating with the Community is the focus of our July event

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs

Creating with the Community is the focus of our June event

The Culture Challenge Professional Development Retreat

including an Understanding the Impact of Good Customer Communication Workshop, delivered by ThinkingCX. By invite only.  Find out more about The Culture Challenge

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs

Rural Business is the focus of our April event

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs.

Exploring Trade Shows is the focus of our March event

Sandra Dartnell from ThinkingCX went to the Society of Local Council Clerks (SLCC) Practitioners Conference with Viven Cannon Head of Cultural and Economic Services, Leighton-Linslade Town Council to share good practice with council peers. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs

Ideas into action is the focus of our January event

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs

Introducing… is the focus of our January event

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative people and businesses.

Taking Your Vision Forward is the focus of our December event

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs.

Sales and Marketing is the focus of our November event. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs.

Creating Relationships is the focus of our October event. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs.

Starting Out and Moving Forward is the focus of our July event.

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs.

Price, Cost and Value is the focus of our May event.

Sandra Dartnell from ThinkingCX went to The University of Bedfordshire to host the Creative Bedfordshire 'Grow Your Creative Business' Conference 2016 which she produced for Bedford Creative Arts. 

On Friday 4th March 2016, 80 creative people and businesses gathered at the University of Bedfordshire, Bedford Campus for the 2016 instalment of our annual creative business conference. There was networking, local inspiration and advice around the subject of Growth

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. 

GROW YOUR CREATIVE BUSINESS - Creative Bedfordshire Conference 2016. Join us at the University of Bedfordshire for a day of inspiration, peer-led business support and networking. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative people and businesses.

Rural Business is the focus of our March event. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses.

Finding Your Voice is the focus of our February event. 

Self-employed design consultant and strategist Sandra Dartnell talks about the value of provoking people to take a fresh look at the assets they already have. 

Watch her 6 minute Pecha Kucha story The Value of Reimagining Something presented at Pecha Kucha St Neots, Vol 4. 

Pecha Kucha St Neots, Vol 4. produced by Richard Slade for Neotists.

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative people and businesses.

Connecting With Your Audience is the focus of our January event. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole trader, to SMEs.

Planning to Succeed is the focus of our December event. 

ThinkingCX went to Bedford to talk about creative thinking and to let secondary school students have a go. We explored audience.

The Your Future Careers Fairs are exciting and engaging events for young people aged 14-24 to get directly involved in shaping their future career. Thinking CX was invited to attend by the Bedfordshire Chamber of Commerce. 

The Your Future Careers Fairs are exciting and engaging events for young people aged 14-24 to get directly involved in shaping their future career! There are 250 Your Future Careers Fairs being delivered by Chambers of Commerce across England, with St Helens Chamber co-ordinating the project. St Helens Chamber secured funding for the Your Future Careers Fairs from the Skills Funding Agency (SFA) and are working with the British Chambers of Commerce (BCC) to deliver this project.

ThinkingCX has been invited to attend by the Bedfordshire Chamber of Commerce. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs.

Business Adventures is the focus of our November event. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. hey are open events for creative businesses - from freelancers, to sole traders, to SMEs.

Enhancing your business by offering workshops is the focus of our October event. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative businesses - from freelancers, to sole traders, to SMEs.

We are having a Creative Show Off (open mic) at our September event. 

Creative Bedfordshire events are organised and hosted by ThinkingCX for Bedford Creative Arts. They are open events for creative people and businesses.

Enhancing your business by running events is the focus of our July event.